returns and refund
IF YOU REGRET A PURCHASE - WITHDRAWAL
aNNø offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered. Any return costs you incur yourself. The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal. If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om anne@annoe.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.
EXCHANGE
If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop. You are also welcome to make the exchange in aNNø physical shop.
CONDITION OF THE ITEM YOU HAVE RETURNED
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store. If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to aNNø to evaluate the item's condition.
This means, that you have to try the item in the same way as if you were shopping in a physical store. If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to aNNø to evaluate the item's condition.
WARRANTY
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication. Complaints regarding errors and defects must be reported to aNNø in a reasonable time after the goods have been received. We consider af maximum of 2 months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs. The complaint waives right to warranty if the items are handled improperly or unusually. aNNø covers return costs to a reasonable extent. When returning, please contact us at:
aNNø
Lyngbyvej 56
2100 Copenhagen Oe
Denmark
Phone: +45 20334244
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
EXCHANGE ITEMS THAT ARE PURCHASED IN ANNØ PHYSICAL SHOP
Goods that are purchased in aNNø´ physical shop can be exchanges to other goods or a store credit. In case of Christmas presents more time to exchange
goods will be given, usually one week into the following new year.
RESERVATIONS IN CASE OF FAULTY TEXT AND PRICES ON ANNØ SITE, ONLINE SHOP AND IN PHYSICAL SHOP
In cases where we have written wrong text/wrong prices, we reserve the right to correct the fault(s) and even cancel an order, that has already been placed. We apologize for any inconvenience that this may cause.